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01 Complain
Course Overview
Why People Complain Part 01
Why People Complain Part 02
Complaint Handling Process Part 01
Complaint Handling Process Part 02
Articles For Complaint
Compliant Format
Formats of Complaint Handling Process
Format for Source of Complaints
Complaint Module Test
02 Advice
Advice overview
Types of Advice Part 01
Types of Advice Part 02
Physical Setup of Advice System
Advice Handling
Utilization of Advices
Articles For Advice
Formats For Advice
Advice Module Test
Feedback Form
03 Reference
Reference Overview
What is Reference Part 01
What is Reference Part 02
Reference Generation
Action after reference
Formats For Reference Generation
Articles For Reference
Reference Module Test
04 Testimonials
Testimonials Overview
What is Testimonial
Recording and Utilizing Testimonials
Articles For Testimonials
Format for Testimonial
Testimonials Module Test
05 Information
Information_Introduction
Sources of Information
Utilization of Information
Updating Customer Information
Data Security
Articles For Information
Information Module Test
06 Engagement
Engagement Overview
Ways to Enhance Customer Part 01
Ways to Enhance Customer Part 02
Fantastic Ideas of Customer Engagement
Articles For Engagement
Engagement Module Test
07 Rewards
Rewards Overview Part 1
Rewards Overview Part 2
How to promote customer rewards program
Conclusion
Articles For Rewards
Format for Rewards
Rewards Module Test